The Relationship Between Total Quality Management Practices and Company Performance, in the Textile Sector ISO 9001:2000 Application

Songül Zehir
Server Danışmanlık


The efficacy of comprehensive quality management practices in both the industrial and service sectors has been empirically demonstrated.   Quality assurance is achieved by the commitment of senior management, active participation of employees, reliance on data-driven performance, a shift in understanding, ongoing improvement, and the integration of interconnected systems. 

  Comparing consumer expectations and perceptions can provide insights about the quality of products and services, as well as customer happiness.   In the present era, firms are endeavoring to fulfill the expectations of their clients.   They stay updated on emerging advancements and evolving leadership strategies.   Consequently, the management adjustments are adjusted to the services.   Total Quality Management (TQM) is a management approach that prioritizes customer satisfaction as a fundamental principle.   The main goal of holistic quality management is to enhance the whole quality and effectiveness of management, encompassing not only the product or service but the entire organization.   In order to achieve this objective, it is necessary for all tasks to be conducted with efficiency and according to scientific principles. Additionally, it is crucial to clearly establish the current and future expectations of the client. Furthermore, the management approach should be tailored to satisfy these expectations in a cost-effective manner, while ensuring timely delivery at the designated location.

The International Organization for Standardization (ISO) has developed the ISO 9000-2000 standard, which recognizes eight key principles for implementing quality in accordance with the perspectives of different experts on overall quality management. These principles are outlined in the introduction to the standard.   This effort aims to elucidate the fundamental principles that the International Organization for Standardization (ISO) has embraced.   The principles encompassed are as follows: Customer-Centric Organization, Management Leadership, Employee Participation, Process Management Approach, Continuous Improvement Approximation, Mutual Benefit Relationship with Suppliers, Management System Approaching, and Data-Based Decision-Making Approgram.   This project study aims to analyze the correlation between overall quality management practices and company performance in enterprises that have implemented the ISO 9000:2000 Quality Assurance System. The study focuses on the examination of the 8 fundamental quality principles established by ISO 9000:2000. 

A study questionnaire has been created for this specific objective.   The survey focused on companies operating in the Marmara Region in the manufacturing, service, and IT sectors that have implemented the ISO 9001:2000 Quality Assurance system.   We have conducted extensive research in the areas of Istanbul and Kocaeli.   As part of this poll, we distributed surveys to 200 companies and received 261 valid responses from 120 companies.

It serves as a framework for implementing a quality management system that meets the standards in the textile industry, aiming to develop a model quality system that aligns with IS0 9001.   This book contains a sample quality manual, methods, instructions, and examples of quality forms.

How to cite this book

Zehir, S. (2023). The Relationship Between Total Quality Management Practices and Company Performance, in the Textile Sector ISO 9001:2000 Application. Özgür Publications. DOI:



October 28, 2023