Ensuring comfort, safety, security, and accessibility in public transportation (PT) systems is essential for promoting equitable access and inclusivity, especially within urban rail networks. This study evaluates the efficiency of tram stops in Antalya's urban rail system by employing an application of multi-criteria decision-making (MCDM) method, Intuitionistic Fuzzy Technique for Order Preference by Similarity to Ideal Solution (Intuitionistic Fuzzy TOPSIS) analysis. The research focuses on the first tram line in Antalya, examining its stops in central areas. Evaluations encompass various aspects including comfort, safety, security, and accessibility. Particularly, comfort levels are assessed based on the availability of amenities surrounding tram stops. Safety is evaluated by analyzing the density and proximity of bus stops, while security measures consider street lighting adequacy. Additionally, accessibility for disabled individuals is examined, particularly regarding the presence of stairs. This investigation centers on the Antalya tram line as a case study, comprising 16 stops, thereby presenting 16 alternatives for analysis. Three experts participate in the evaluation process, deploying four established criteria. Results indicate variations in efficiency among stops, with recommendations provided for improvement. By addressing critical factors and utilizing MCDM methods, this research contributes to enhancing PT services in Antalya, fostering a more efficient and inclusive urban transit system.