This chapter examines the transformative impact of artificial intelligence (AI) on customer experience management, focusing on the cabin experience at the heart of the airline industry. AI has become not only a tool for automating operational processes but also a strategic component reshaping the passenger experience at cognitive, emotional, and social levels. Adopting a human-centric AI approach, the study discusses the balance between technological efficiency and human sensitivity, evaluating the impact of human-AI symbiosis in the cabin environment on service quality, trust, and ethical values. Using Collins Aerospace's Galley.ai and Airbus's Connected Cabin as examples, the rise of data-driven, personalized, and transparent experience ecosystems is analyzed. The assessments indicate that the future of cabin experience will be shaped within a hybrid paradigm that combines efficiency, empathy, and ethical integrity.