Who Selects the Best? Artificial Intelligence Era in Human Resources
Chapter from the book:
Sinap,
V.
(ed.)
2026.
Innovative Solutions and Contemporary Approaches in Management Information Systems - IV.
Synopsis
This chapter aims to discuss and introduce the role of artificial intelligence (AI) in the recruitment process from both conceptual and practical perspectives, with examples from different applications. Every segment of the organization seeks to adopt and use the technology that AI can provide. Human resource management (HRM) is one of the departments of the organization that has been affected by the constant digital transformation. HRM uses the implementation of AI during the recruitment process. Most of the organizations are open to change and adopt AI-driven recruitment systems. Along with multiple stages of the hiring process, the organizations require major applications, including intelligent candidate sourcing, automated resume screening, algorithmic matching, and AI-conducted first interviews using chatbots, providing a comprehensive explanation of the operational mechanisms of these technologies and their integration into contemporary recruitment workflows. Recruitment carried out by AI, in terms of its efficiency, consistency, and data support, is assessed in comparison to significant limitations and risks, among them transparency and data privacy problems. Emphasis is given to candidate experience, fairness in AI-based evaluation, and the reliability of AI-based interviews in the early stages of the recruitment process. The role, competencies, and accountability in decision-making in organizations, related to AI adoption, are addressed in the chapter. Moreover, the present chapter also attempts to sketch an outline of various issues to be considered in terms of the practical implementation of AI-conducted interviews. Thus, by discussing the present practices and trends, this chapter attempts to provide a balanced framework for understanding AI-supported recruitment, along with providing necessary guidance to various organizations for the effective implementation of AI in the recruitment process.
