The Nature of Trust and Factors Affecting Trust in the State
Chapter from the book:
Abdullah,
A.
&
Mecek,
M.
(eds.)
2025.
Theoretical and Applied Approaches in Social Sciences.
Synopsis
Numerous studies have been conducted in the literature on citizens’ trust in the state and public institutions, and the impact of this trust on societal governance processes. Studies examining trust in the state and institutions have taken different forms throughout history due to the interest of various disciplines in the subject. This interdisciplinary interest in trust has led to the identification of various factors influencing citizens' trust. Socio-economic, political, cultural, and social power dynamics; competence, honesty, communication, and socio-demographic variables have been observed to affect citizens' institutional trust. The aim of this study is to examine the nature of trust in the state and public administration and the factors that influence trust in the state. In this context, the study first focuses on what the concept of trust is, then examines trust in the state and institutions and the factors that influence it. Furthermore, strategies that can increase the level of trust in the state are also discussed and evaluated. The study concludes that trust in the state plays a significant role in the legitimacy of modern states and is influenced by the state's capacity, citizens' perception of public services, social capital, and citizens' socio-demographic characteristics. The study was prepared using a qualitative method.
